The website is owned and operated by Sandbanks Fine Products Ltd.
Registered office: 5a Poole Road, Bournemouth, BH2 1QJ.
Company Registration No. 14025069
By accessing and using this website and/or registering with www.sandbanksfineproducts.co.uk you are agreeing and consenting to be bound by the practices detailed in this policy, which may be amended from time to time in accordance with any changes to our information collection/practices or regulatory requirements. Any new policy will automatically take effect once published on the website.
Your privacy and security of your personal information are taken very seriously, so we ensure that any and all of your personal information collected is treated in accordance with the applicable data protection laws in the UK. The below sets out the basis on which any personal data we obtain from you, or that you provide to use, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
What do we do with your information?
When you make a purchase from our website store, we automatically receive personal information about you, such as your name, address, telephone number and email address.
Your purchase information e.g. credit card details – exclusively processed by our payments gateway Stripe & PayPal (Terms and Conditions ‘Security Policy)
Any recent online activity on our website, related to products / transactions even if they have not been completed – including and not limited to duration of visit, products viewed / searched, basket abandonments – as well as information from cookies (see later).
We may sometimes ask you to take part in surveys that we use for research purposes, to improve customer experience – although you are not obliged to respond to them.
When you browse our website, we automatically receive your computer’s internal protocol (IP) address. This information should help us improve your experience with us.
If you give us permission, we may send you emails about our range, new products and other updates.
We do not store credit card details and we never share you details with any third parties.
The main purpose for collecting and storing certain personal information are as follows:
- Order Processing
- Product Delivery
- Payment authorisation and billing
- Product promotions / offers
- Website improvements
Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we assume that you consent to our collecting your information and using it for that specific reason only.
How do I withdraw my consent?
If, after you have joined our mailing list (Sandbanks Club), you change your mind, you can easily withdraw your consent for us to contact you, by clicking on the ‘unsubscribe’ link at the bottom of our emails or by contacting us as: info@sandbanksfineproducts.co.uk
Disclosure
We will only disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
By purchasing on the website, you are consenting to Sandbanks Fine Products Ltd sharing the necessary personal information with our third parties to process your order as stated, to banks, credit card companies and couriers. Some of these third parties may be in countries outside of the United Kingdom.
Payment methods are either via Stripe or PayPal our third party card payment gateways. Our shopping cart gateway is fully secure, it is encrypted through the Payment Card Industry Data Security Systems (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. No data relating to electronic payments is passed through, or stored by Sandbanks Fine Products Ltd.
All credit card payment systems adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read the Stripe Terms of Service
Third Party Services
The following third party services providers process personal information about you for the following purposes:
- Couriers including; DPD Group, FedEx and Royal Mail: They process your name, address and telephone number details only, to enable then to deliver our customer parcels
- Facebook and Instagram: to serve relevant adverts to you and others
- Google Analytics: to assist us in the improvement and optimisation of our website
- PayPal: to process payment of any retail order you make with us
- Stripe: to process payment of any retail order you make with us
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security
To protect your personal information, we will take reasonable precautions and follow industry best practice to make sure data is not inappropriately lost, misuses, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secret socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookie Policy
By visiting our website and using the available feature, you are agreeing to the technology which is required to support such services. In addition we ask all our customers to accept our Privacy Policy before the contract of sale is formed at the checkout. Cookies cannot read anyother information that may be stored on your hard drive, or access any other information about you or people who may use your computer.
We use cookies for the following purposes:
Google™ Analytics – To enable your visit to our site to be logged anonymously for the purpose of website statistics.
Sandbanksfineproducts – To enable storing of your visit session data, including storing basket contents and maintaining your logged in status. To enable our basket abandonment service to email you if your shopping session ends prematurely. This cookie allows our system to identify you to tailor any messages we may send you,
Age of Consent
By using our site, and making a purchase we assume that you are old enough yo be able to make a purchase in line with the legal age of consent in your country.
Copyright
The contents of this site and other pictures published by Sandbanks Fine Products are owned or licensed by Sandbanks Fine Products Ltd or are used with the permission of the owner. If you would like to use any of our pictures, please ask for permission first.
Changes to Our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.
In the unlikely event that our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Contact
Questions, comments and requests regarding the privacy policy are welcomed and should be emailed to info@sandbanksfineproducts.co.uk or by writing to Head of Ecommerce, Sandbanks Fine Products Ltd., 5a Poole Road, Bournemouth, BH2 5QJ.